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Certificate

Placement-Linked Tech Retail Program

TLE Foundation
TLE Foundation
Duration

2 months

Type

Certificate

Mode

Campus

₹0

Total Program Fees

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Program Overview

The Placement-Linked Tech Retail Program is designed to help young women build practical skills for customer-facing roles in technology retail. Participants undergo 2 months of physical, job-oriented vocational training focused on retail sales, customer interaction, product understanding and workplace readiness for Techno Retail Associate roles.

Program Highlights

Placement-Linked Career Pathway
2 Months of Practical Training
Tech Retail Role Preparation
Women-Focused Employability Program
Training Across 3 Major Cities

Curriculum

Module 1: Introduction to In-Store Demonstration
  • Overview of the electronics industry and its sub-sectors
  • Role and responsibilities of an In-Store Demonstrator
  • Career and employment opportunities in retail electronics
Module 2: Customer Interaction & Requirement Analysis
  • Understanding customer profiles and requirements
  • Organisation culture & policies and reporting structure
  • Product portfolio
  • pricing and sales policies
  • Introduction to ERP and internal processes
  • Brand/vendor sales incentives and sales terms
Module 3: Customer Buying Assistance
  • Effective customer communication and engagement
  • Understanding appliances & features and specifications
  • Product variants and basic electronics concepts
  • Warranty & AMC and special offers
  • Selling and promotional techniques
  • Basic MS Office and internet applications
  • After-sales support and customer service
Module 4: Product Demonstration & Sales
  • Explaining product features
  • specifications and functionalities
  • Safe handling and usage of electronic products
  • Product and competitor comparison
  • Conducting effective product demonstrations
  • Customer communication during demonstrations
  • Understanding product documentation & warranties and after-sales support
Module 5: Sales Conversion, Cross-Selling & Upselling
  • Finalising the sales process
  • Cross-selling and upselling techniques
  • Understanding new electronic devices and accessories
  • Price
  • warranty and service communication
  • Selling and promotional methods
  • Use of reference sheets & manuals and sales documents
Module 6: Workplace Communication & Inclusion
  • Personal grooming and professional conduct
  • Communication with supervisors & colleagues and customers
  • Face-to-face
  • telephone and written communication
  • Workplace documentation and reporting
  • Gender sensitivity and inclusion
  • Supporting Persons with Disabilities at the workplace
Module 7: Productivity, Safety & Sustainability
  • Time management and workplace productivity
  • Health and safety procedures
  • Waste segregation
  • disposal and recycling
  • Responsible handling of electronic waste
  • Efficient use of materials
  • water and electricity
  • Energy conservation and basic electrical safety
Module 8: Employability Skills
  • Communication and basic English skills
  • Constitutional values and professional behaviour
  • Diversity and inclusion
  • Financial and legal literacy
  • Essential digital skills
  • Entrepreneurship and customer service
  • Preparation for apprenticeships & interviews and jobs

Learning Outcomes

1
Prepare for Techno Retail Roles
2
Improve Customer Communication
3
Develop Product Demonstration Skills
4
Strengthen Workplace Readiness

Eligibility Criteria

Women aged 18–29 years
Class 12 or above qualification
Willing to attend physical training in Ahmedabad, Mumbai or Bangalore

About TLE Foundation

TLE Foundation

TLE Foundation

TeamLease EdTech Foundation is a Section 8, FCRA-registered not-for-profit organization focused on enhancing youth employability through education, skill development, and work-linked learning pathways. The Foundation works towards bridging the gap between academic learning and industry requirements by creating accessible, outcome-driven opportunities. Through collaborations with institutions, organizations, and industry partners, it enables individuals to build relevant skills and achieve sustainable career growth. Its initiatives focus on empowering youth, promoting inclusive learning, and preparing a future-ready workforce.

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Program Details

Duration 2 months
Mode Campus
Fees ₹0

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