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Certificate

Placement-Linked Luxury Retail Program

Digivarsity
Digivarsity
Duration

1 month

Type

Certificate

Mode

Campus

₹0

Total Program Fees

i

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Program Overview

The Placement-Linked Luxury Retail Program is designed for young graduates who want to begin their careers in premium in-store retail sales with one of India’s leading jewellery brands. The program prepares candidates for customer-facing roles in a luxury retail environment, with a focus on communication, presentation, customer interaction and in-store sales readiness. Through this initiative, candidates can build the skills and confidence required to pursue frontline roles in the growing luxury retail sector.

Program Highlights

Placement-Linked Career Pathway
Luxury Retail Sales Training
Customer-Facing Role Readiness
Industry-Aligned Learning

Curriculum

Week 1: Retail Foundations & Professional Readiness
  • Programme Orientation & Brand Introduction
  • Retail Industry & Jewellery Retail Landscape
  • Store Structure
  • Roles & Responsibilities
  • Retail Value Chain & Store Operations
  • Grooming & Personal Presentation
  • Professional Communication
  • Confidence Building & Workplace Accountability
  • Introduction to Store Processes
  • Retail Store Visit & Observation
Week 2: Customer Experience & Selling Skills
  • Customer Welcoming & Greeting Standards
  • Understanding Customer Needs & Preferences
  • Customer Profiling & Relationship Building
  • Customer Experience & Service Excellence
  • Empathy
  • Patience & Conflict Resolution
  • Storytelling & Occasion-Based Selling
  • Upselling
  • Cross-Selling & Suggestive Selling
  • Customer Objection Handling
  • Team Building & Cross-Functional Collaboration
  • Competitor Store Visit & Comparative Learning
Week 3: Product Knowledge & Consultative Selling
  • Gold Purity Standards & Certifications
  • Jewellery Craftsmanship & Product Features
  • Product Advisory & Trust Building
  • Selling with Security
  • Customer Journey Integration
  • Consultative Selling Techniques
  • Revenue-Linked Product Recommendations
  • Customer Interaction Role Plays
  • Tanishq Store Visit & Brand Immersion
Week 4: Retail Operations & Performance
  • Retail Mathematics
  • Conversion Rate & Average Transaction Value
  • Average Selling Price & Gross Margin
  • Store Metrics & Reporting
  • Billing & Returns Processes
  • Exchange Processes
  • Security & Shrinkage Prevention
  • Store Operations & Sales Analysis
  • Visual Merchandising
  • Ethics
  • POSH & Code of Conduct
  • Professional Telephone & Email Etiquette
  • Practical Store Immersion
Week 5: Application, Assessment & Certification
  • Guided Tanishq Store Learning
  • Learning Through Observation & Practice
  • Customer Journey Simulation
  • Practical Role-Play Assessment
  • Written Evaluation
  • Final Assessment & Certification
  • Programme Reflection & Feedback
  • Graduation & Brand Ambassador Commitment

Learning Outcomes

1
Develop Luxury Retail Etiquette
2
Strengthen Communication & Presentation
3
Handle In-Store Customer Interactions Confidently
4
Build Consultative Selling Skills

Eligibility Criteria

Graduate in any discipline
Age Criteria: Up to 25 years
Well-groomed, presentable and willing to work in customer-facing, in-store luxury retail sales roles with good communication skills, local language proficiency and basic English

About Digivarsity

Digivarsity

Digivarsity

Digivarsity brings together placement-linked programs developed with corporates for students who want to learn, build practical skills and become work-ready. These programs are designed to go beyond classroom learning by providing industry-relevant training, hands-on exposure and career support aligned with real workplace expectations. Eligible learners may also get access to internships, work opportunities and placement pathways. Whether you are starting after Class 12, completing graduation or planning your next step, Digivarsity helps you explore programs that can prepare you for the world of work and move you closer to your career goals.

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Program Details

Duration 1 month
Mode Campus
Fees ₹0

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